Top Shelf Threadz LLC (“Top Shelf Threadz,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit topshelfthreadz.com, make a purchase, contact us, or otherwise interact with our website, and how we use and share that information.

Information We Collect

When you place an order or interact with our website, we may collect information you provide directly to us, including your name, email address, billing and shipping address, phone number, order details, and any information you provide when contacting us.

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages viewed, and information collected through cookies or similar technologies.

Payment information is processed by our payment service providers, including Squarespace Payments and PayPal, depending on the payment method you choose.

How We Use Your Information

We use personal information to operate our online store, process and fulfill orders, provide shipping and delivery updates, communicate with customers, provide customer support, process refunds or disputes, prevent fraud, maintain business and tax records, improve our website and services, and comply with legal obligations.

If you choose to subscribe to our marketing emails, we may also use your email address to send information about new products, promotions, sales, and other Top Shelf Threadz updates. You may unsubscribe from marketing emails at any time using the unsubscribe option provided in those communications.

How We Share Information

We may share information with companies that help us operate our business and provide services to you. These may include Squarespace, payment processors such as Squarespace Payments and PayPal, shipping carriers, email and website service providers, analytics providers, and other service providers necessary to operate our website and fulfill orders.

We may also disclose information if required by law, to respond to legal requests, to protect our rights or customers, or to prevent fraud or misuse of our services.

We do not sell customer lists or personal information for money.

Google Customer Reviews

We participate in, or may participate in, the Google Customer Reviews program.

After completing a purchase, you may be given the option to participate in a survey about your shopping experience. If you choose to participate, information about your transaction may be provided to Google so that Google can send you a survey after your estimated delivery date.

Information provided to Google may include your order number, email address, delivery country, estimated delivery date, and information about products included in your order.

Google may also use cookies, web beacons, or similar technologies in connection with the Google Customer Reviews program.

Participation in the survey is optional. Google processes information it receives in accordance with its own privacy policies and terms.

Google confirms that the Customer Reviews opt-in module transmits required transaction information such as order ID, customer email, delivery country, and estimated delivery date. Google Help

Cookies and Similar Technologies

Our website and third-party services used on our website may use cookies, web beacons, pixels, local storage, and similar technologies.

These technologies may be used to operate the website, remember preferences, understand website usage, provide security, process transactions, measure performance, or support features and services provided by third parties.

You can manage or block cookies through your web browser settings. Where available, you may also manage cookie preferences using the cookie or privacy controls provided on our website. Blocking certain cookies may affect the functionality of some portions of the website.

Squarespace

Our website is hosted by Squarespace. Squarespace may collect and process information about visitors and customers in order to provide website hosting, ecommerce, checkout, security, analytics, and related services to us.

Information processed through Squarespace is also subject to Squarespace's applicable privacy practices.

Payments

Customers may make payments using payment methods made available through Squarespace Payments, PayPal, and supported digital wallets or payment services.

Payment providers process payment information according to their own privacy policies and security practices.

We use information related to your payment and transaction as necessary to process orders, respond to payment disputes, issue refunds, prevent fraud, and maintain financial records.

Shipping and Order Fulfillment

We may provide your name, shipping address, email address, phone number, and other information necessary to shipping carriers or service providers for the purpose of delivering your order and providing tracking information.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business and tax records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and why it was collected.

Your Privacy Choices

Depending on where you live, you may have legal rights regarding your personal information, which may include requesting access to information we maintain about you, asking us to correct inaccurate information, requesting deletion of certain information, or requesting information about how your data is used.

You may contact us using the email address below to make a privacy-related request. Some information may need to be retained where required for tax, accounting, fraud-prevention, transaction, or other legal purposes.

Children's Privacy

Our website is not directed specifically toward children under 13, and we do not knowingly collect personal information directly from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.

When changes are made, the updated policy will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact:

Top Shelf Threadz LLC
Email: topshelfthreadz@gmail.com
Website: topshelfthreadz.com